Returns & Exchanges
Returns and Exchanges
If you are dissatisfied with an item purchased from our website you may return it to Gilbert South Africa for a refund, replacement or exchange provided that the conditions of our Returns & Exchanges policy have been satisfied.
How to log a return or exchange
We will gladly exchange or refund a product purchased from this website, provided that it meets the below criteria:
- there is valid proof of purchase, i.e. Gilbert South Africa online order confirmation
- it is within 30 days of the original purchase date
- it is in its original packaging and condition and:
- the product is unworn and unused
- the product tag is still attached
- the security seal or shrink wrap is intact (if applicable)
- includes all original accessories and/or parts (if applicable)
Contact us here to submit your return or exchange.
How do I send the item(s) back to Gilbert?
- Please note that the return of items to us is at your own cost.
- You must first complete the above form to arrange a return or exchange before sending items to us.
- Include a note detailing the return that includes your details and your web order number
- Please wrap and package the product in a box that is suitable for transport by courier.
Easy ways to send items back to Gilbert
Aramex Store to Door at PNP, Checkers or Fresh Stop
- Buy a R99 sleeve from the counter
- Add our returns address (see below) as the destination.
- Drop the sleeve into the Aramex Drop Box and Aramex will deliver to Gilbert
- Email us the tracking number so we can look out for the parcel when it arrives
PostNet To Door
- Find your nearest PostNet store here
- If you haven't already, ask the PostNet store to securely package your return
- Add our returns address (see below) as the destination.
- PostNet will deliver to Gilbert
- Email us the tracking number so we can look out for the parcel when it arrives
Own Courier
- Please wrap and package the product in a box that is suitable for transport by courier.
- Ensure the courier has the correct Gilbert address as per below
- Email us the tracking number so we can look out for the parcel when it arrives
Address for returns & exchanges
Attention: Gilbert Online Store Returns & Exchanges
17 Mahillion Road
Phillipi
Cape Town
7750
Address for returns & exchanges
- The return of items to us is at your own cost and you must use your own courier or drop it off at our head office.
- Refunds take 1 - 2 weeks to process once we have received your returned item or cancelled your order.
- For exchanges, after we have received the unwanted items from you, can take 1 - 2 weeks to process and deliver back to you
- You must contact us first to arrange a return or exchange before sending items to us.
- If using a courier, please wrap and package the product in a box that is suitable for transport by courier.
- All refunds are processed strictly in accordance with the original sales tender type (i.e. credit card, EFT or Mobicred).